Match the letter to its reader

You have never met the sports centre manager. Your course was cancelled.

Which request suits this letter best?

Could you transfer my booking to the July course, or refund the fee?Right.

The transfer or refund request. Polite and specific. Formal does not mean vague.

I demand that you refund me immediately.Not this one. Too aggressive for someone you have never met.Maybe you could possibly think about sorting something out if you get a chance?Not this one. So vague that the manager does not know what you want.

Tap an answer. Wrong first time? Try another.